Returns & Exchanges
At Tresor Jewelry, we want you to be completely enchanted by your new pieces. If for any reason you are not satisfied, we offer a hassle-free return or exchange within 30 days of delivery for items in their original, unworn condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully place the jewelry in its original velvet pouch and branded box, ensuring all certificates of authenticity are included to prevent damage during transit.
Affix the Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your eco-friendly shipping mailer.
Receive Your Refund
Once our artisans inspect the returned items, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing